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Shipping & Returns

 

Yes! FREE ground shipping on orders
over $50 to the 48 states!

When you're comparison shopping with other wholesalers,
don't forget to include the shipping charges.

When you factor in the FREE shipping,
it equals even more profits in your pocket!

Yes, even for large items. Even for heavy items.

Ground shipping is $10 for orders less than $50.
We do not ship to P.O. Boxes.

AND you save 5% on all orders over $750!
Discount is automatically applied in your shopping cart

 

Ground Shipping & Handling Times to the 48 States

This map shows the estimated days until delivery, from the date you place your order to the date it's brought into your store. This includes handling time and UPS shipping time, in business days. Remember to take holidays into account! You will receive a tracking number for all orders.

Most orders ship within one business day. Larger orders, orders with large items, or orders with a large number of multiple SKUs may take up to 2 business days to leave our warehouse.

1-2 Business Days
2-3 Business Days
3-4 Business Days
4-5 Business Days
5-6 Business Days

ups-ground-transit-time-map.jpg

 

Shipping Rates to Alaska, Hawaii, Guam, Puerto Rico, or the Virgin Islands:

We do ship to these states and territories, usually via Priority Mail.
The rate is 30% of your wholesale order total, with a minimum $20 shipping charge.
The 30% is calculated on the order total before any discounts.

 

Minimum Order Requirements

We do NOT have a minimum order requirement. We do charge $10 for ground shipping for orders under $50 to cover our handling costs for small orders.

 

Returns, Damaged Items & Missing Items

Damaged or missing items must be reported within 10 days of receipt of your products. 

To Report a Damaged or Missing Item: Email service@aewholesale.com, and include:

  • A digital photo of the damage, if possible* (for damaged items)
  • Order number
  • Item number
  • Your preference for a replacement, refund, or store credit

*If sending a digital photo is very inconvenient, we can mail you a pre-paid shipping label to return the item. The replacement/refund will then be issued after we have received the damaged item.

If you do send photos, keep all packing materials for damaged items just in case we still need them returned. If a return is required, AEWholesale will pay return shipping for damaged items.


To Return an Item: If you've simply changed your mind about an item, or you were not satisfied with it for any reason and would like to return it, log into your account and go to the order details screen of the appropriate order. Click the "Return Item(s)" link on the right, and submit the information the screen. You will receive an email response with return instructions and an RA number. You are responsible for return shipping in this case, and we do not refund the original shipping cost. Items must be RECEIVED within 30 days of receipt of your order.

If an item is returned to our warehouse without any advance notice, a 20% restocking fee will be charged.

 

Canceled Orders/Refused Shipments

If you've already submitted your order and then realize you need to cancel, contact us as soon as possible. We will do our best to cancel the order and keep it from shipping out, however we can't guarantee that will be possible.

If the order does ship out, and you do not want the items, you can refuse the shipment with UPS. DO NOT open the box(es), and tell the UPS driver you refuse the shipment. UPS will then return the box(es) to us. If you refuse a shipment, be aware that the shipping charged on the order will not be refunded to you, and you will also be charged a 20% restocking fee for the items. In other words, your refund will equal 80% of the items on the order. This refund will be issued when the shipment is received at our warehouse.

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