Special Instructions for Amazon FBA Orders
For Amazon FBA orders, Amazon will require a box identification label, so email that to us at Service@AEWholesale.com immediately after submitting the order, and include the order number in the subject line. All Amazon orders are handled manually at our warehouse, so be sure to put in the comments that the order is for Amazon FBA. If you submit the order and there is no indication it is an Amazon order, the products will automatically ship out without the box identification label which may cause delays with Amazon. Do not purchase shipping from Amazon. You are already paying us for shipping, plus we offer free shipping for orders over $70, so do not pay for shipping labels through Amazon.
You must order in case quantities for Amazon FBA since that is the only way to know the size and weight of the box(es) that will be shipped out, and Amazon will require this information to generate your box identification labels. This information can be found in our inventory CSV file, which is updated several times a week and is available at this URL (** SEE below for exceptions):
- Note that you must be registered on our site and logged in to access the file, otherwise you will see an error page.
We will apply case/carton box identification labels at the time of shipping for no charge. We do not offer any other product preparation services. Most products have UPC labels on individual items. This is not guaranteed, so if this is important to you, you should confirm your specific SKUs have these labels prior to placing your order. DII/Bone Dry brand products do NOT have individual UPC labels.
Our warehouse address to create your FBA labels is:
Warehouse Services
26763 San Bernardino Ave
Warehouse Services
26763 San Bernardino Ave
Redlands, CA 92374
We do not display this prominently since all returns require prior authorization. If a return is shipped back to our warehouse without a return authorization number issued by us, we charge a 20% restocking fee. Also, we do not reimburse for Amazon prepaid shipping labels for returns, even if the item is damaged or defective. See our Shipping & Returns page for our full return policy.
The following products are packed in cases that are too large for Amazon's requirements, so the case quantity in the spreadsheet linked above should not be used. Our warehouse will repack these items into smaller boxes with these case quantities and dimensions:
FBA Case Repack Items
| SKU | Case Quantity | Dimensions | Weight (lbs) |
| 31170 | 3 | 20x16x14 | 14 |
| 33646 | 5 | 20x16x14 | 15 |
| 37973 | 4 | 20x16x14 | 8 |
| 13922 | 10 | 20x16x14 | 13 |
| 10017858 | 4 | 20x16x14 | 7 |
| 32347 | 4 | 20x16x14 | 9 |
| 38805 | 6 | 20x16x14 | 25 |
| 14751 | 5 | 20x16x14 | 8 |
| 12785 | 8 | 19x17x14 | 12 |
If you have any questions regarding any of these instructions, email Annie@AEWholesale.com