Do you require a minimum order?
No, we do not require any minimum order. We do charge $12 for ground shipping for orders under $25 to cover our handling costs for small orders. We also charge $6 for ground shipping for orders between $25 and $50. Orders over $50 receive free ground shipping to the 48 states.
Do I still get free shipping on my order even if it contains lots of heavy or large items?
Yes! If your order total is $50 or more, ground shipping to the 48 states is FREE no matter what types of items you order! Click here for more info about shipping
I see the Suggested Retail Price (SRP) listed for each item. Can I charge more if I want to?
Absolutely! You can price your items however you like. You will find many cases where the customers in your area are particularly interested in one type of item, so you're able to charge more than the SRP. The SRP you see listed on the site is just a guideline.
Can have a catalog sent to me?
We no longer print a catalog, as it was too costly to produce due to the significant decrease in demand over the past several years. Since we are always adding new products and discontinuing others, it's best to use the website to shop for products in any case. We do have a spreadsheet file available, which has prices as well as stock levels and other information. Be sure you are registered on our site and logged in, then go to this page to download the file.
Can I backorder items that are out of stock?
Because of our flat shipping rate, we do not backorder items that are out of stock. Out of stock items cannot be added to your cart. Whenever possible, we do post an ETA when the item will be available, and you can also request to be notified when an item is back in stock. Sending out multiple shipments per order would require that we raise our prices due to increased shipping costs.
How do I know when an out-of-stock item will be available?
You can always tell what the future status is for any time. Simply look at the Availability field on the product's page. If there is a date in that field, that is the approximate date we expect to have more of this item available. If you would like to be updated on the stock of any of our products, email Annie@AEWholesale.com with the SKU number, and you will be added to the notification list for that product. You will be the first to know of any change in ETA or other change in status.
Other things you may see in the Availability field:
Currently No ETA = we do not have any of this item on order, but currently we do plan to restock this item
Sorry, SOLD OUT = this item has been discontinued, we have sold out of our inventory, and we do not plan to re-order
Will I receive tracking numbers for my shipments?
Yes, we upload tracking numbers to your order as soon as they become available, and that will trigger an automatic email to you with the tracking link. The tracking numbers are also stored in your orders, so you can always find them by logging into your account. Tracking numbers are uploaded as soon as they are generated, so they may not yet have any carrier scans when you receive them, but we always want to get those to you as quickly as possible.
What types of payment are accepted?
We accept all major credit cards and PayPal. We do not offer credit terms. We also do not take checks, however if you use PayPal, your PayPal account can have a bank account as a form of payment, so it's an easy workaround.
How do I sign up for an account?
It's very easy to register for an account. Simply go the Create an Account page, fill in the fields, and you can then order any time. If you plan to ship to Wisconsin, Florida, or California, be sure to go to the Sales Tax Info page and send us your documentation so we can mark your account as tax-exempt.
Do you offer drop shipping?
We simply ship to whatever address you specify in your order, whether that be yours or someone else's. We do not charge any extra if you ship to a different address. The outer box label will have our address printed on it, but it will not show our business name or any other contact information, and prices are never displayed. To help you in listing your items, we do have a spreadsheet file available, which has prices, UPC codes, image URLs, stock levels and other information. Be sure you are registered on our site and logged in, then go to this page to download the file.
Can I list these items on eBay, Amazon, and other online marketplaces?
We do not have any restrictions on where or how our products are sold, however we no longer issue authorization letters or any other documentation that online marketplaces sometimes require. Our focus is on our main business, which is brick-and-mortar stores and sellers who maintain their own branded websites and similar businesses. We realize many sellers purchase products from us in large quantities and then list them on large online marketplaces, then they ship those items out from their own locations. We do not have specific rules regarding this practice and we do not police those types of activities, however we will not issue official authorizations or permissions.