Do you require a minimum order?
No, we do not require any minimum order. Shipping costs are listed on each SKU's product page, including how many of that SKU are required for free shipping. We offer free ground shipping for orders over $70 regardless of which SKUs are ordered.
I see the Manufacturer's Suggested Retail Price (MSRP) on each product's page. Am I required to charge my customers the MSRP?
You can price your items however you like. We do not have any requirements on how much you charge your own customers for our products.
Can I backorder items that are out of stock?
We do not backorder items that are out of stock. Out-of-stock items cannot be added to your cart. Whenever possible, we do post an ETA when the item will be available. If you would like to be notified about the status of a particular item, email the SKU to Service@AEWholesale.com to get on the notification list. You will then automatically receive an email whenever there is a change in status and also when the item is back in stock.
How do I know when an out-of-stock item will be available?
You can always tell what the future status is for any time. Simply look at the Availability field on the product's page. If there is a date in that field, that is the approximate date we expect to have more of this item available. If you would like to be updated on the stock of any of our products, email Service@AEWholesale.com with the SKU number, and you will be added to the notification list for that product. You will be the first to know of any change in ETA or other change in status.
Other things you may see in the Availability field:
Currently No ETA = we do not have any of this item on order, but currently we do plan to restock this item
Sorry, SOLD OUT = this item has been discontinued, we have sold out of our inventory, and we do not plan to re-order
Will I receive tracking numbers for my shipments?
Yes, we upload tracking numbers to your order as soon as they become available, and that is automatically emailed to you instantly with the tracking link. The tracking numbers are also stored in your orders, so you can always find them by logging into your account. Tracking numbers are uploaded as soon as they are generated, so they may not yet have any carrier scans when you receive them, but we always want to get those to you as quickly as possible.
What types of payment are accepted?
We accept all major credit cards and PayPal. We do not offer credit terms. We also do not take checks, however if you use PayPal, your PayPal account can have a bank account as a form of payment.
How do I sign up for an account?
It's very easy to register for an account. Simply go the Create an Account page, fill in the fields, and you can then order any time. If you plan to ship any orders to Florida, be sure to send us your state-issued sales tax license so we can mark your account as tax-exempt.
Do you offer drop shipping?
We simply ship to whatever address you specify in your order, whether that be yours or someone else's. We do not charge extra if you ship to a different address. The outer box label will have our address printed on it, but it will not show our business name or any other contact information, and prices are never displayed. To help you in listing your items, we do have a spreadsheet file available, which has prices, UPC codes, image URLs, stock levels and other information. Be sure you are registered on our site and logged in, then go to this page to download the file.
Can I list these items on eBay, Amazon, and other online marketplaces?
We do not have any restrictions on where or how our products are sold, however we no longer issue authorization letters or any other documentation that online marketplaces sometimes require. If you choose to sell on Amazon, you must email us your Amazon store name. Our focus is on our main business, which is brick-and-mortar stores, sellers who maintain their own branded websites, and similar businesses. We realize many sellers purchase products from us in large quantities and then list them on online marketplaces, then they ship those items out from their own locations. We do not have specific rules regarding this practice and we do not police those types of activities, however we will not issue official authorizations or permissions. For special instructions regarding FBA shipments, click here.
Can have a catalog sent to me?
We no longer print a catalog, as it was too costly to produce due to the significant decrease in demand over the past several years. Since we are always adding new products and discontinuing others, it's best to use the website to shop for products in any case. We do have a spreadsheet file available, which has prices as well as stock levels and other information. Be sure you are registered on our site and logged in, then go to this page to download the file.
I had an account with East Wind Gifts. Will my login still work?
We have no affiliation with East Wind Gifts. When they discontinued operations, we purchased their domain name so that their retailers would still have an opportunity to purchase products from this product line. You will need to register as a new retailer on our website.