Do you require a minimum order?
No, we do not require any minimum order. We do charge $10 for ground shipping for orders under $50 to cover our handling costs for small orders.
Do I still get free shipping on my order even if it contains lots of heavy or large items?
Yes! If your order total is $50 or more, ground shipping to the 48 states is FREE no matter what types of items you order! Click here for more info about shipping
I see the Suggested Retail Price (SRP) listed for each item. Can I charge more if I want to?
Absolutely! You can price your items however you like. You will find many cases where the customers in your area are particularly interested in one type of item, so you're able to charge more than the SRP. The SRP you see listed on the site is just a guideline.
Can have a catalog sent to me?
We no longer print a catalog, as it was too costly to produce due to the significant decrease in demand over the past several years. Since we are always adding new products and discontinuing others, it's best to use the website to shop for products in any case. We do have a spreadsheet file available, which has prices as well as stock levels and other information. Be sure you are registered on our site and logged in, then go to this page to download the file.
Can I backorder items that are out of stock?
Because of our flat shipping rate, we do not backorder items that are out of stock. Out of stock items cannot be added to your cart. Whenever possible, we do post an ETA when the item will be available, and you can also request to be notified when an item is back in stock. Sending out multiple shipments per order would require that we raise our prices due to increased shipping costs.
Will I receive tracking numbers for my shipments?
Yes, we upload tracking numbers to your order as soon as they become available, and that will trigger an automatic email to you with the tracking link. The tracking numbers are also stored in your orders, so you can always find them by logging into your account.
What types of payment are accepted?
We accept all major credit cards and PayPal. We do not offer credit terms. We also do not take checks, however if you use PayPal, your PayPal account can have a bank account as a form of payment, so it's an easy workaround.
How do I sign up for an account?
It's very easy to register for an account. Simply go the Create an Account page, fill in the fields, and you can then order any time. If you plan to drop ship, or if you are based in Wisconsin or California, be sure to go to the Sales Tax Info page and send us your documentation so we can mark your account as tax-exempt.
Do you offer drop shipping?
We simply ship to whatever address you specify in your order, whether that be yours or someone else's. We do not charge any extra if you ship to a different address. The packing slip and outer box label will have our address printed on it, but it will not show our business name or any other contact information, and prices are never printed on packing slips. To help you in listing your items, we do have a spreadsheet file available, which has prices, UPC codes, image URLs, stock levels and other information. Be sure you are registered on our site and logged in, then go to this page to download the file.