HOLIDAY SHIPPING NOTICE
Our warehouse is CLOSED on the following dates
and we will not ship on these dates:
Thursday and Friday, November 23 and 24
December 25, Christmas Day
January 1, New Year's Day
January 2 and 3, Annual Inventory Procedures
Free Shipping on All Orders over $70
When you're comparison shopping with other wholesalers,
don't forget to include the shipping charges.
For smaller orders, note shipping charges per SKU on that product's page.
Many SKUs have free shipping kick in for quantities that are lower than $70.
We do not ship to P.O. Boxes.
We do not ship to Canada or other countries.
We do not ship to Alaska, Hawaii, or U.S. Territories.
We ship only to street addresses in the contiguous 48 states.
Ground Shipping & Handling Times to the 48 States
Most orders ship in 1-2 business days. We use FedEx, UPS, or USPS, depending on which method is most economical based on the package size and destination. This map shows the estimated days until delivery, from the date you place your order to the date it is delivered to your store (or to whatever shipping address you provide on the order). This includes handling time and shipping time, in business days. Remember to take holidays into account! Tracking numbers are automatically emailed to you as soon as they are available.
1-2 Business Days
2-3 Business Days
3-4 Business Days
4-5 Business Days
5-6 Business Days
We Do Not Ship to Alaska, Hawaii, Guam, Puerto Rico, or the Virgin Islands
Minimum Order Requirements
We do not have a minimum order requirement.
Returns, Damaged Items & Missing Items
Damaged or missing items must be reported within 10 days of receipt of your products.
Proof of damage must be included at the time of the report.
To Report a Damaged or Missing Item: Email firstname.lastname@example.org, and include:
- A digital photo of the damage (for damaged items)
- Order number
- Item number
- Your preference for a replacement, refund, or store credit
Keep all packing materials for damaged items just in case we still need them returned. If a return is required, AEWholesale will pay return shipping for damaged items.
To Return an Item: For returns of non-damaged items, log into your account and go to the order details screen of the appropriate order. Click the "Return Item(s)" link on the right, and submit the information the screen. You will receive an email response with return instructions and an RA number. You are responsible for return shipping in this case, and we do not refund the original shipping cost. Items must be RECEIVED within 30 days of receipt of your order.
If an item is returned without any advance notice, a 20% restocking fee will be charged.
We do not reimburse for Amazon return labels, even if the item is damaged or defective.
Follow the procedure outlined above for damaged/defective items, and in most cases, a return is not required.
Cancelled Orders/Refused Shipments
If you've already submitted your order and then realize you need to cancel, contact us as soon as possible. We will do our best to cancel the order and keep it from shipping out, however we can't guarantee that will be possible.
If the order does ship out, and you do not want the items, you can refuse the shipment with the carrier. DO NOT open the box(es), and tell the driver you refuse the shipment. The shipping carrier will then return the box(es) to us. If you refuse a shipment, be aware you will be charged a 20% restocking fee for the items. This refund will be issued when the shipment is received at our warehouse.