Watch this page for updates to
operations related to COVID-19.
Update 1/18/2021: Now that the holidays are behind us, the delivery issues we were experiencing have been significantly reduced. We are shipping most orders within one business day, stretching to two business days in higher-volume situations, such as on Mondays.
We appreciate your patience. Everyone experienced delays and other issues with deliveries during the 2020 holiday season, and we are so grateful that we work with such wonderful retailers. If you have any questions or need assistance, you can always email Annie at Annie@AEWholesale.com.
Yes! FREE ground shipping on orders
over $50 to the 48 states!
When you're comparison shopping with other wholesalers,
don't forget to include the shipping charges.
When you factor in the FREE shipping,
it equals even more profits in your pocket!
Yes, even for large items. Even for heavy items.
Ground shipping is $12 for orders less than $25.
Ground shipping is $6 for orders totaling $25 to $50.
We do not ship to P.O. Boxes.
We ship only to U.S. street addresses.
We do not ship to Canada or other countries.
We do not ship to Alaska, Hawaii, or U.S. Territories.
Ground Shipping & Handling Times to the 48 States
This map shows the estimated days until delivery, from the date you place your order to the date it's brought into your store. This includes handling time and shipping time, in business days. Remember to take holidays into account! You will receive a tracking number for all orders.
Most orders ship within one business day. Larger orders, orders with large items, or orders with a large number of multiple SKUs may take up to 2 business days to leave our warehouse.
1-2 Business Days
2-3 Business Days
3-4 Business Days
4-5 Business Days
5-6 Business Days
We Do Not Ship to Alaska, Hawaii, Guam, Puerto Rico, or the Virgin Islands
Minimum Order Requirements
We do not have a minimum order requirement.
Returns, Damaged Items & Missing Items
Damaged or missing items must be reported within 10 days of receipt of your products.
To Report a Damaged or Missing Item: Email firstname.lastname@example.org, and include:
- A digital photo of the damage, if possible* (for damaged items)
- Order number
- Item number
- Your preference for a replacement, refund, or store credit
If you do send photos, keep all packing materials for damaged items just in case we still need them returned. If a return is required, AEWholesale will pay return shipping for damaged items.
To Return an Item: If you've simply changed your mind about an item, or you were not satisfied with it for any reason and would like to return it, log into your account and go to the order details screen of the appropriate order. Click the "Return Item(s)" link on the right, and submit the information the screen. You will receive an email response with return instructions and an RA number. You are responsible for return shipping in this case, and we do not refund the original shipping cost. Items must be RECEIVED within 30 days of receipt of your order.
If an item is returned without any advance notice, a 20% restocking fee will be charged.
We do not reimburse for Amazon return labels, even if the item is damaged or defective.
Follow the procedure outlined above for damaged/defective items, and in most cases, a return is not required.
Canceled Orders/Refused Shipments
If you've already submitted your order and then realize you need to cancel, contact us as soon as possible. We will do our best to cancel the order and keep it from shipping out, however we can't guarantee that will be possible.
If the order does ship out, and you do not want the items, you can refuse the shipment with the carrier. DO NOT open the box(es), and tell the driver you refuse the shipment. The shipping carrier will then return the box(es) to us. If you refuse a shipment, be aware that the shipping charged on the order will not be refunded to you, and you will also be charged a 20% restocking fee for the items. In other words, your refund will equal 80% of the items on the order. This refund will be issued when the shipment is received at our warehouse.